Delivery information

How much does the delivery cost?

Delivery costs £4.95. Delivery is free if you spend over £50.

When will the parcel be delivered?

We use UPS to deliver our parcels, which takes between 3-5 working days. Delivery takes place Mondays - Fridays (excluding bank holidays), between 9am and 7pm. Unfortunately, you will not be able specify a delivery time. The parcel will need a signature. If the parcel has failed to be delivered, we will attempt delivery a further 2 times.

Currently we only deliver to the United Kingdom. If you would like your parcel to be delivered outside the United Kingdom,please butlinsstore.enquiries@bourne-leisure.co.uk, and we can try arrange this for you and work out the delivery charge.

Returns policy

How to return an unwanted product?

Simply attach the label that was sent with the product and send it to Online Store, Butlins Skegness Resort, Ingoldmells, Skegness, Lincolnshire, PE25 1NJ. To receive a full refund you will need to return the product to us within 28 days of purchase. For faulty, damaged or incorrect products please contact us through our website, quote your order number and we will arrange a full refund or exchange. Refunds will take up to 5 working days; if you do not receive your refund in this time please contact us.

Christmas Presents

All products purchased from the Butlins online store are subject to the above 28 days returns policy. We currently don’t offer a gift option on any products purchased from the Butlins online store.

In-store returns

Are you visiting us on resort and need to return an online purchase? Pop into the Butlins store in any of our three resorts and a full refund or exchange will be made for you.